Terms of service
OVERVIEW
Welcome to Urban Petals. The terms “we”, “us” and “our” refer to Urban Petals (“Store”). Urban Petals operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”).
Our Store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of the Services.
By visiting, interacting with, or purchasing from our Store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority under applicable Indian law.
You agree to provide accurate, current, and complete information for all purchases and account activity and are responsible for maintaining the confidentiality of your account credentials.
SECTION 2 – OUR PRODUCTS
Urban Petals specialises in fresh flower bouquets and floral arrangements.
Product images are for representational purposes only. Due to the natural and seasonal nature of flowers, actual products may vary slightly in colour, size, or appearance while maintaining overall value and design.
We reserve the right to modify or discontinue any product without notice.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
Orders, once accepted, may not be cancelled except as provided under our Refund & Cancellation Policy.
All purchases are intended for personal use only and not for resale.
SECTION 4 – PRICING AND BILLING
All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Delivery charges, if applicable, are calculated at checkout.
We reserve the right to change pricing at any time without prior notice.
SECTION 5 – SHIPPING AND DELIVERY
Deliveries are fulfilled through third-party delivery partners within Bangalore urban limits.
Delivery timelines are estimates only and not guaranteed. Risk of loss passes to you upon handover of the order to the delivery partner.
SECTION 6 – INTELLECTUAL PROPERTY
All content, branding, logos, designs, images, and text on this Store are the exclusive intellectual property of Urban Petals.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available”. We assume no responsibility for third-party tools or services.
SECTION 8 – THIRD-PARTY LINKS
Our Store may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Urban Petals is powered by Shopify. However, all purchases are made directly with Urban Petals.
Shopify is not responsible for any sales, deliveries, refunds, or disputes between you and Urban Petals.
SECTION 10 – PRIVACY POLICY
Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy.
By using our Services, you consent to the collection and use of information in accordance with these policies.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you provide may be used by Urban Petals without restriction or compensation.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if information is incorrect.
SECTION 13 – PROHIBITED USES
You agree not to misuse the Services, violate any applicable laws, infringe intellectual property rights, or engage in fraudulent or harmful activities.
SECTION 14 – TERMINATION
We reserve the right to suspend or terminate access to our Services at any time for violation of these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
All Services and products are provided on an “as is” and “as available” basis without warranties of any kind.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted under Indian law, Urban Petals shall not be liable for any indirect, incidental, or consequential damages.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Urban Petals and its partners from any claims arising from your use of the Services or violation of these Terms.
SECTION 18 – SEVERABILITY
If any provision is held unenforceable, the remaining provisions shall remain in full force.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Urban Petals.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign them freely.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India, and courts at Bangalore, Karnataka shall have exclusive jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
Urban Petals
📧 urbanpetals.blr@gmail.com
📞 +91 7829137596
📍 98, B T M Layout, 1st Stage, 10th Main, Opp. Water Tank Road, Bangalore – 560029, Karnataka, India
🧾 GSTIN: Not Applicable
