Privacy policy

Last updated: December 18, 2025

Urban Petals (“we”, “us”, “our”) operates this website and online store, including all related content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, interact with us, or engage with our brand on platforms such as Instagram, Facebook, and WhatsApp.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to personal information.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

We collect personal information that you voluntarily provide to us or that is automatically collected when you use our Services, including:

  • Contact information: name, phone number, email address, billing and delivery address

  • Order & transaction details: products viewed or purchased, order history, delivery preferences

  • Payment information: payment confirmation and transaction references (payment card details are processed securely by third-party payment gateways and are not stored by us)

  • Communication data: messages, emails, WhatsApp chats, or customer support interactions

  • Device & usage data: IP address, browser type, cookies, and interactions with our website or ads

How We Collect Personal Information

We collect information:

  • Directly from you when you place an order or contact us

  • Automatically through cookies, pixels, and similar technologies

  • From Shopify, payment partners, delivery partners, and marketing platforms such as Meta (Facebook & Instagram)

  • From social media interactions with our brand

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, deliveries, replacements, or store credits

  • Communicate with you regarding orders, delivery updates, or support queries

  • Improve our website, products, and customer experience

  • Send promotional offers, updates, and marketing communications (you may opt out anytime)

  • Display relevant advertisements on platforms like Instagram and Facebook

  • Prevent fraud, misuse, or unauthorised transactions

  • Comply with legal and regulatory requirements

Advertising & Analytics (Meta Compliance)

We use marketing and analytics tools such as Meta Pixel, Instagram Ads, and Shopify analytics to understand customer behaviour and show relevant advertisements.

These platforms may collect information about your interactions with our website and ads in accordance with their own privacy policies.
You can manage ad preferences directly through your Facebook and Instagram ad settings.

Sharing of Personal Information

We may share your personal information with:

  • Shopify (store hosting and infrastructure)

  • Payment gateways for secure transaction processing

  • Delivery partners to fulfill your orders

  • Marketing and advertising partners (including Meta)

  • Government or legal authorities when required by law

We do not sell your personal information.

Third-Party Links

Our Services may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of such third parties.

Children’s Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors.

Data Security & Retention

We take reasonable steps to protect your information. However, no online system is completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights & Choices

You have the right to:

  • Access or update your personal information

  • Request deletion of your personal information (subject to legal requirements)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

International Data Transfers

Your information may be processed outside India through Shopify or marketing platforms, in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For any questions about this Privacy Policy or your personal information, contact:

Urban Petals
📧 urbanpetals.blr@gmail.com
📞 +91 7829137596
📍 98, B T M Layout, 1st Stage, 10th Main, Opp. Water Tank Road,
Bangalore – 560029, Karnataka, India